1. If my loved one passes away in Nepal, Do I need to come there?

No, you don’t. It is not necessary for you to participate in the repatriation process.
All you need to do is write a letter granting us the power of attorney, sign it and email us the scanned copy. We will take care of everything else.

2. What if a friend died in Nepal while travelling together?

The first step you need to do is to get help from the locals and call the nearest police (dial 100). You can call us and we will take care of rest.

3. Can I transport the deceased by myself?

No. You cannot arrange air or road transportation of human remains directly with an airline or a regular shipping company. There are special requirements that need to be met when transporting human remains – such as sealing the body in a special coffin and preserving it at a regulated temperature.
Also, shipments of human remains are subject to the “known shipper” regulations of the Transportation Security Administration (TSA). Only the cremated remains may be allowed to be carried on some flights after the customs clearance from Nepal customs office.

4. How long does it take to repatriate the remains?

That depends on where the deceased is found and the country of destination. Each country has a specific set of rules and regulations that must be complied.
No repatriation can take place without the respective consulate approval. From the time of receiving the remains, it usually takes 2 to 5 business days once all paperwork and requirements are completed.

5. What should I do after the deceased has been transported to their homeland?

You must make prior arrangements with a funeral service in your area in order to receive the remains.

6. How will the deceased be transported from the location of incident to Kathmandu Morgue?

The deceased can be transported either by helicopter or ambulance, depending on the location.

7. How much will it cost for the repatriation?

There are many factors that determines the cost of repatriation such as, but not exclusive to the following: the location of the deceased and how it will be move (i.e. helicopter vs. ambulance), cremation in Nepal or embalming, storage of the remains, selection of casket, air-freight fee etc…
We provide free quotation so feel free to ask us and we will get back to you asap.

8. How can the payment be made for transporting the deceased?

Payment can only be made by bank wire transfer.

9. Who can sign the power of attorney letter?

The Next of Kin (NOK) or other family member can sign the power of attorney letter for repatriation of the deceased, but a passport copy is required.

10. What documents should I have?

The main document that we need is a letter granting us the power of attorney to handle the case, and a signed guarantee of payment with your passport copy.

11. Do you provide local cremation in Nepal and send the ash to the family?

Yes, you can request us to cremate the remains and send you the ash in a Urn via air freight.

12. What is the procedure for the Cremation of mortal remains in Nepal?

Nepal is predominately a Hindu culture so most of the rituals follow the core tradition of the Hindus. The body will be transported by a van-ambulance and cremated on the banks of the holy River or somewhere near a holy place.

The corpse will be wrapped in a white/red cotton cloth and a garland of flowers will be stretched along the length of the body and following a short ceremony, a mourner will light the funeral pyre. At the end, the ashes will be collected and placed into an urn.

The cremation process is completely different than what most people may be used to in the West because it is not done with a machine, but in a traditional style of having a pyre, a stack of wood, in a open public area. The whole cremation process will take about 4 hours, but sometime we have to wait in a queue for an hour or two.

Please feel free to contact us anytime if your questions are not answered here.

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